Belgravia Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Belgravia Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. The purpose of this page is to explain the service relationship clearly, including how bookings are made, how payments work, when cancellations apply, and what responsibilities each party has during the provision of cleaning services. These terms apply to all standard cleaning, deep cleaning, end of tenancy cleaning, and related cleaning appointments arranged with Belgravia Cleaner, unless otherwise agreed in writing.

In these Terms and Conditions, references to “we”, “us”, or “our” mean Belgravia Cleaner, and references to “you” or “your” mean the customer, client, tenant, landlord, agent, or other person arranging the service. The service agreement begins when a booking is accepted and continues until the scheduled work has been completed and any outstanding sums have been paid in full. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later written variation has been agreed. Nothing in these terms affects any rights that cannot legally be excluded under UK law.

The services supplied by Belgravia Cleaning are delivered with reasonable skill and care, using equipment and products appropriate to the task. However, cleaning is a service involving variable site conditions, and outcomes may depend on the age, condition, and prior maintenance of the property or items being cleaned. Where a task requires specialist treatment, or where an area contains fragile surfaces, heavy staining, or hazardous contamination, we may decline the task, request additional time, or amend the quotation. Any revised scope will be explained before work proceeds wherever reasonably practicable.

Booking process begins when you submit a request for a cleaning appointment and provide accurate details about the property, the type of service required, access arrangements, preferred date and time, and any relevant issues that may affect the work. A booking is not confirmed until we accept it, issue confirmation, or otherwise notify you that the appointment has been scheduled. We may ask for photographs, a property description, measurements, or further information before accepting the job. If the actual condition of the property differs materially from the information provided, we may adjust the service price, the duration, or the appointment type.

It is your responsibility to ensure that all booking details are complete and correct. This includes whether parking restrictions apply, whether pets are present, whether the property is occupied, and whether there are any access limitations such as key collection, coded entry, or concierge procedures. If inaccurate or incomplete details cause delay, repeated attendance, additional labour, or inability to perform the service, we may charge a reasonable fee or treat the booking as cancelled by you. Belgravia Cleaners may also refuse or postpone a booking where the property is unsafe, unsanitary, or unsuitable for the agreed service.

We will use reasonable efforts to attend at the agreed time, but appointment windows are estimates unless expressly stated otherwise. Delays may occur due to traffic, weather, operational issues, or earlier appointments running over time. Where a delay is expected, we will make reasonable efforts to communicate it. If access is not provided within a reasonable period of arrival, or if no one is present where attendance or handover is required, we may treat the visit as a failed appointment and charge accordingly. The customer should ensure there is an authorised person available where needed.

Payments and charges must be made in accordance with the quotation, invoice, or booking confirmation. Prices may be quoted as fixed fees, hourly rates, or estimated charges depending on the nature of the job. Unless stated otherwise, all prices are exclusive of any applicable taxes. Any additional work requested on site, or any material change to the scope of service, may result in an amended charge. Where the work exceeds the time or labour originally allowed for, we may continue only if you agree to the revised cost or revised scope.

Payment may be required in advance, on completion, or within a stated invoice period, depending on the service type and the risk profile of the booking. We may request a deposit to secure a slot, particularly for larger, same-day, specialist, or end-of-tenancy jobs. Deposits are normally applied against the final price unless otherwise stated. If payment is not received by the due date, we may suspend further services, withhold delivery of any non-essential post-cleaning materials or reports, and recover any reasonable costs associated with late payment, including bank or administrative charges where permitted by law.

Where a cleaning appointment is booked for a property managed by a landlord, letting agent, business, or other third party, the person arranging the service remains responsible for payment unless we have expressly agreed otherwise in writing. If you pay by bank transfer, card, cash, or another accepted method, you must ensure that the payment is processed correctly and in full. Any chargebacks, failed transfers, reversed payments, or disputed transactions may be treated as non-payment. We reserve the right to suspend future bookings until all outstanding balances are settled.

Cancellations and rescheduling must be made as early as possible. If you wish to cancel or change an appointment, please do so with reasonable notice to avoid charges. The amount payable on cancellation may depend on how close the cancellation is to the scheduled time, whether staff have already been allocated, whether materials or transport have been arranged, and whether the slot can be rebooked. If a cancellation occurs shortly before the appointment or after attendance has begun, a cancellation fee may apply, and any non-recoverable costs may also be charged.

If you need to reschedule, we will try to accommodate a new date and time subject to availability. However, rescheduling close to the appointment time may be treated as a cancellation followed by a new booking. For fixed-price projects, repeated changes to the scope or timing may require a revised quotation. We may cancel or postpone an appointment where circumstances beyond our control prevent performance, including severe weather, staff illness, equipment failure, travel disruption, power outages, or suspected unsafe conditions at the property. In such cases, we will seek a reasonable alternative date.

Where you are entitled to cancel under consumer law, any statutory rights remain unaffected by these Terms and Conditions. However, if you request that work begins before any applicable cooling-off period has ended, you may be asked to acknowledge that you understand the service may already have started or been scheduled, which can affect cancellation rights. Any refund due will normally exclude work already completed, materials already used, and any reasonable costs that have been incurred with your consent. This clause does not limit remedies available under mandatory legal provisions.

Customer responsibilities are an important part of any cleaning arrangement. You must ensure the property is safe for our team to enter and work in, and you must remove or secure valuables, cash, jewellery, confidential documents, and fragile objects before the appointment unless we have expressly agreed to handle them. You should also disclose any known hazards, including mould, infestations, broken glass, sharp objects, water leaks, electrical faults, or chemical residues. If a hazardous condition is discovered during the visit, we may stop work until the issue has been addressed.

You are responsible for providing working utilities where required, including electricity and water, unless the agreement specifically says otherwise. If a service requires a vacuum cleaner, mop, or other equipment to be supplied by you, it must be available and in safe working order. Where keys, fobs, or access codes are supplied to us, you must ensure they are correct and that any collection or return procedure has been agreed. We will take reasonable care of items entrusted to us, but we are not responsible for delays or failed attendance caused by access issues outside our control.

Our team may decline to clean items or areas that are excessively soiled, damaged, unstable, or unsafe. This includes but is not limited to biological waste, bodily fluids, hazardous chemicals, asbestos, sharps, or materials requiring licensed specialist handling. In such cases, the customer may be asked to arrange a specialist contractor. Belgravia cleaning services are intended for routine and agreed specialist cleaning tasks only, and they do not include repair, maintenance, or restoration work unless specifically stated in writing.

Liability and insurance are governed by the principles set out in these terms and by applicable UK law. We will exercise reasonable care and skill in providing the cleaning service, and we aim to minimise the risk of damage or loss. However, we shall not be liable for pre-existing defects, wear and tear, hidden weakness in surfaces, unsuitable materials, or damage arising from information that was incomplete or inaccurate. Where an item or surface is inherently delicate, you are expected to inform us in advance so that we can decide whether the cleaning method is appropriate.

If damage is caused directly by our negligence, our liability will generally be limited to the reasonable cost of repair or replacement of the affected item, subject to proof of loss and any policy or legal limits that apply. We will not be responsible for indirect or consequential losses, loss of profit, business interruption, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Any claim for damage or dissatisfaction should be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Where appropriate, we may ask for photographs, proof of purchase, or other evidence to assess the issue. This helps us investigate fairly and decide whether a remedy is available. If a genuine issue is found, our preferred remedies may include re-cleaning the affected area, partial refund, or another proportionate solution. Any remedy will be assessed case by case.

Waste regulations apply to the handling and removal of waste produced during or associated with cleaning work. Unless the booking expressly includes waste removal, we will normally only collect and dispose of general debris generated as part of the cleaning process in accordance with applicable rules. We do not collect or transport controlled waste, hazardous waste, clinical waste, sharp objects, or any material that requires specialist licensing, documentation, or disposal arrangements. If such items are present, you must notify us in advance and arrange proper handling where required by law.

We may bag, sort, or temporarily move waste within the property for the purpose of cleaning, but final disposal remains subject to the agreed scope and legal obligations. You are responsible for ensuring that any waste streams in your property are separated and handled lawfully, including recyclable items, general household waste, and any commercial waste generated by the premises. If we are asked to remove waste beyond ordinary cleaning residues, we may refuse the request, adjust the quotation, or require written confirmation that the waste is lawful to transport and dispose of under UK regulations.

Where cleaning involves outdoor areas, kitchens, bathrooms, or post-occupation properties, customers should be aware that some waste may contain contaminants, food residues, or materials unsuitable for ordinary disposal. We will not knowingly breach environmental, health, or safety law. If our staff consider that a substance or item may be hazardous, they may leave it undisturbed and notify the customer. Any illegal request to dispose of waste improperly will be declined. You agree to indemnify us for losses arising from inaccurate descriptions of waste or from your failure to obtain the necessary permissions or consents.

Complaints, variations, and service standards should be raised promptly so that we can review the matter and, where appropriate, address it. If the work completed does not match the agreed scope, we may, at our discretion, offer a reasonable re-attendance or another appropriate resolution. A complaint does not entitle you to withhold payment for undisputed services already provided. Any variation to the original cleaning agreement should be confirmed in writing, by email, message, or another durable record, to avoid misunderstanding about what is included.

We may amend the scope of service if you request extra tasks during the appointment, if the property condition is materially different from what was described, or if legal, safety, or operational considerations require it. Any price estimate may change when the actual task is broader, slower, or more demanding than expected. Where a significant variation is necessary, we will seek your approval before proceeding, unless immediate action is required to prevent damage or protect health and safety. In that situation, we will act reasonably and only to the extent necessary.

Governing law and jurisdiction: these Terms and Conditions, and any non-contractual obligations arising from them, are governed by the law of England and Wales unless another part of the UK lawfully applies by mandatory rule. The courts of England and Wales shall have jurisdiction over any dispute, although if you are a consumer, any rights you have to bring proceedings in another competent UK jurisdiction will not be limited where the law gives you that right. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force.