Belgravia Cleaner Privacy Policy

This Privacy Policy explains how Belgravia Cleaner collects, uses, stores and shares personal data about its customers. It applies to all Belgravia Cleaner customers within our service area and to anyone who contacts us to enquire about, book, or receive our cleaning services.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Belgravia Cleaner is the data controller for the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed in relation to the cleaning services we provide in our service area.

What Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details: name, title, postal address, billing address, service address, and any contact details you choose to provide, such as email address or other communication details.

Booking and service information: details of your cleaning bookings, preferred dates and times, type of property, access instructions, any special requests or notes you provide, and records of services provided.

Payment and transaction data: information required to process payments, such as basic payment transaction details and records of invoices and receipts. Where we use third-party payment providers, we do not receive or store your full payment card details, but we may receive confirmation that a payment was successful or failed.

Communication records: information contained in enquiries, complaints or feedback you send to us, and any related correspondence or call notes.

Technical and usage data: limited technical data generated when you use our online services, which may include basic device information, date and time of access, and pages or forms used. We aim to keep technical data collection to what is strictly necessary for operating and securing our services.

Optional information: any other information you choose to provide in relation to our services, such as information about your household needs or preferences, provided it is relevant to the provision of cleaning services.

How We Collect Your Data

We collect personal data in several ways:

Directly from you: when you contact us, request a quote, book a service, complete a form, or communicate with us in any way.

From your use of our services: when we provide cleaning services at your property, manage ongoing bookings, or maintain our customer records.

From third parties: on occasion, we may receive referrals or booking information from partner businesses or platforms you have used to request our services, in which case they will share relevant details with us so we can fulfil your booking.

Lawful Bases for Processing

We rely on one or more of the following lawful bases to process your personal data:

Performance of a contract: we process personal data where it is necessary to enter into or perform our contract with you, for example to manage bookings, deliver cleaning services, process payments and communicate essential information about your appointments.

Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include maintaining accurate records, improving our services, managing our relationship with you, and ensuring the security of our systems and personnel.

Legal obligation: we process personal data where it is required to comply with legal and regulatory obligations, including tax, accounting, and record‑keeping requirements.

Consent: in limited cases, we may rely on your consent, for example for certain types of optional communications or marketing. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage cleaning services, including arranging visits, giving our staff instructions, and ensuring your requirements are met.

To manage customer accounts, handle billing, process payments, issue invoices and receipts, and maintain financial records.

To communicate with you about your bookings, changes to appointments, service updates, and other important notices.

To respond to enquiries, complaints or feedback and to resolve disputes.

To manage and improve our operations, staff scheduling and customer service practices.

To monitor and maintain the security and performance of our systems and premises.

To comply with legal and regulatory requirements and to establish, exercise or defend legal claims.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy:

Service providers and processors: third‑party companies that provide services on our behalf, such as payment processing, IT support, booking systems, customer relationship tools, and secure data storage. These providers act as data processors and are only permitted to process your personal data in accordance with our instructions and data protection law.

Professional advisers: accountants, auditors, legal advisers and other professional consultants who may need access to certain data in order to provide their services to us.

Authorities and regulators: law enforcement agencies, regulatory bodies or government authorities where required by law, or where necessary to establish, exercise or defend legal claims.

We do not sell your personal data and we do not share it with third parties for their own independent marketing purposes.

International Data Transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before any personal data is transferred. These safeguards may include the use of standard contractual clauses or other mechanisms approved under data protection law to ensure that your data receives an equivalent level of protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting obligations.

Customer and booking records: generally kept for the duration of your relationship with us and for a reasonable period afterwards, to respond to queries, manage any disputes, and comply with legal retention requirements.

Financial and transaction records: retained for the periods required under tax and accounting laws.

Communications and correspondence: kept for as long as reasonably necessary to resolve issues and maintain a record of our relationship.

When personal data is no longer required, we will delete it or anonymise it so that you are no longer identifiable.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include limiting access to personal data to staff and processors who need it for legitimate business purposes, using secure systems, and providing staff with appropriate training on privacy and data protection obligations.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: you can request that we correct or update any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.

Right to restriction: you can request that we restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine‑readable format, and that we transmit it to another controller where technically feasible.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing activities.

Rights in relation to consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact us using the details provided on our website or through the usual communication channels you use to reach Belgravia Cleaner.

You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The most current version will always apply to all Belgravia Cleaner customers in our service area. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.