Belgravia Cleaner Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning and related services by Belgravia Cleaner to its residential and commercial clients within its designated service area in the United Kingdom. By making a booking, using our services, or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company, or organisation that requests, books, or receives services from Belgravia Cleaner.

Company means Belgravia Cleaner, which provides cleaning and related services to clients within its service area in the United Kingdom.

Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, and any related services supplied by the Company to the Client.

Premises means the property, home, office, or location where the Services are to be provided.

Cleaner means any employee, worker, contractor, or representative engaged by the Company to perform the Services.

2. Scope of Services

The Company offers a range of residential and commercial cleaning services within its service area. The precise scope, frequency, and duration of the Services will be agreed at the time of booking, based on the information provided by the Client and the service options made available by the Company.

The Company reserves the right to decline any booking or request for Services if the Premises are unsafe, inaccessible, or fall outside its usual service area, or where the Services requested are not reasonably practicable.

3. Booking Process

3.1 Bookings may be made through the Company’s accepted channels, such as online booking forms or other approved methods as may be made available from time to time.

3.2 The Client is responsible for providing accurate and complete information when making a booking, including but not limited to property size, number of rooms, requested date and time, access instructions, and any special requirements.

3.3 A booking is not confirmed until the Company has acknowledged acceptance of the booking request and, where applicable, any required deposit or prepayment has been received.

3.4 The Company may request photographs, descriptions, or further details of the Premises to provide a more accurate quotation. Any quotation provided is based on the information supplied by the Client and may be updated if that information is incomplete or inaccurate.

4. Access to the Premises

4.1 The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed service time. This includes providing any necessary keys, access codes, parking instructions, or entry permissions.

4.2 If the Cleaner is unable to access the Premises at the agreed time due to issues beyond the Company’s control, such as incorrect access information, absence of the Client, or security restrictions, the visit may be treated as a late cancellation, and a fee may be charged in accordance with these Terms.

4.3 The Client is responsible for ensuring that pets, children, and other occupants are kept safe and do not interfere with the performance of the Services.

5. Client Obligations

5.1 The Client must provide a safe working environment for the Cleaner, including functioning lighting, running water, electricity, and any necessary heating or ventilation.

5.2 The Client must inform the Company of any known hazards at the Premises, including but not limited to fragile surfaces, loose fixtures, alarm systems, restricted areas, or any health and safety risks.

5.3 The Client must not request the Cleaner to undertake any activity that is unsafe, illegal, or outside the agreed scope of the Services.

5.4 Where the Client supplies cleaning products or equipment, the Client accepts full responsibility for their suitability, safety, and effectiveness.

6. Payments and Charges

6.1 The price for the Services will be communicated to the Client at the time of booking or in follow-up correspondence. Prices may be based on an hourly rate, fixed fee, or other agreed structure.

6.2 Unless otherwise agreed, payment is due on or before completion of the Services for one-off cleans, and on the agreed schedule for regular or recurring services.

6.3 The Company accepts payment by the methods it specifies from time to time. The Client agrees to ensure that full payment is made in a timely manner.

6.4 The Company reserves the right to require a deposit or prepayment, particularly for large, specialist, or end of tenancy cleans. Deposits may be non-refundable in certain circumstances, which will be communicated at the time of booking.

6.5 If payment is not received by the due date, the Company may suspend or cancel future services, charge late payment fees, and take reasonable steps to recover outstanding sums, including using third-party collection services where lawful to do so.

6.6 Any additional services requested on the day of the booking that are outside the original scope may incur extra charges, which will be communicated to the Client where reasonably possible prior to undertaking the additional work.

7. Cancellations, Rescheduling and No-Show

7.1 The Client may cancel or reschedule a booking by giving the Company sufficient notice. The minimum notice period will be communicated at the time of booking and may vary depending on the type of service.

7.2 If the Client cancels or reschedules with less than the minimum notice period, the Company may charge a cancellation fee, which may be up to the full value of the booked service, to cover allocated time and resources.

7.3 If the Cleaner is unable to gain access to the Premises at the scheduled time, or if the Client is not present where required, this may be treated as a late cancellation and the applicable fee may be charged.

7.4 The Company will use reasonable efforts to honour agreed dates and times, but reserves the right to reschedule or cancel bookings where necessary due to circumstances such as staff illness, equipment failure, extreme weather, transport disruptions, or events beyond its reasonable control. In such cases, the Company will offer the Client an alternative slot or, where appropriate, a refund of any prepayments made for the affected booking.

8. Quality of Service and Complaints

8.1 The Company aims to deliver services to a professional standard consistent with the type of cleaning requested and the information provided by the Client.

8.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible, preferably within 24 hours of the service visit, so that the Company can investigate and, where appropriate, arrange a remedy.

8.3 The Company may, at its discretion, offer to re-clean specific areas, provide a partial credit, or offer another reasonable resolution, provided that the complaint is justified and relates directly to the quality of the Services provided.

9. Liability and Insurance

9.1 The Company carries appropriate insurance for its business activities, including public liability cover in line with standard industry practice. Details of cover can be provided upon reasonable request.

9.2 The Company will take reasonable care when providing the Services, but shall not be liable for any pre-existing damage, wear and tear, or defects at the Premises, including but not limited to loose fixtures, unstable furniture, or pre-damaged surfaces.

9.3 The Client must inform the Company in advance of any items of particular value, fragile items, or surfaces requiring special care. In the absence of such information, the Company will apply general cleaning practices and will not be liable for damage resulting from ordinary cleaning methods on delicate or special materials.

9.4 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the direct cost of repair or replacement of the damaged item or the total fees paid by the Client for the relevant service visit.

9.5 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of enjoyment, or loss of opportunity, arising from the provision or non-provision of the Services.

9.6 Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.

10. Keys and Security

10.1 Where the Client provides keys or access devices to the Company for the purpose of delivering Services, the Company will take reasonable steps to keep them secure and to use them only for the agreed purposes.

10.2 The Client is responsible for ensuring all valuables are safely stored. The Company does not accept responsibility for any alleged theft or loss where there is no clear evidence of wrongdoing by the Cleaner.

10.3 Any issues relating to missing items must be reported to the Company without delay so that an internal investigation can be carried out. The Company may also, where appropriate, advise the Client to inform the relevant authorities.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle general household and office waste produced in the course of providing the Services in accordance with applicable waste and environmental regulations in the United Kingdom.

11.2 The Company is not licensed to remove or dispose of hazardous, clinical, or regulated waste, including but not limited to medical sharps, chemical waste, asbestos, and similar materials. The Client is responsible for ensuring such waste is not presented for handling and that specialist contractors are engaged where required.

11.3 The Client must inform the Company in advance if the Premises contain any areas with contamination, infestation, or other conditions requiring special waste procedures. The Company may refuse or discontinue Services where waste is deemed unsafe to handle or outside its usual remit.

11.4 The Client is responsible for ensuring that local collection rules for bins and recycling are followed if the Company is asked to place waste in external containers. The Company is not liable for missed collections or local authority enforcement where instructions are not followed or where restrictions apply that the Company has not been made aware of.

12. Health, Safety and Conduct

12.1 The Company will comply with relevant health and safety obligations under UK law and expects the Client to support the maintenance of a safe environment at the Premises.

12.2 The Company reserves the right to withdraw its staff from any Premises where they feel at risk of abuse, harassment, discrimination, violence, or where conditions are unhygienic to a degree that poses a risk to health.

12.3 The Client agrees to treat all Cleaners and Company representatives with respect and to refrain from any inappropriate or discriminatory conduct.

13. Data Protection and Privacy

13.1 The Company will handle personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom.

13.2 The Client’s information will be used for the purposes of managing bookings, providing Services, processing payments, and, where permitted, providing service-related updates.

13.3 The Company will not sell the Client’s personal data to third parties and will only share such data where necessary to deliver the Services or comply with legal obligations.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the Company’s operations.

14.2 The current version of the Terms and Conditions will apply to all bookings and Services. Continued use of the Services after changes are made will constitute acceptance of the updated Terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or related to these Terms or the provision of Services by the Company, although the Company retains the right to bring proceedings against the Client in any other court of competent jurisdiction.

16. General Provisions

16.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that right or any other right.

16.3 These Terms and Conditions, together with any confirmed booking details or service descriptions provided to the Client, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, agreements, or understandings.